Customer Service Policies Essay

Research has indicated that there ar a number of areas of node advantage that are a priority for people. In particular, delivery, timeliness, information, professionalism and staff attitude are deemed important. Aspects of these key areas include a prompt initial contact with the customer and the ability to keep to agreed timescales, provision of accurate and fine information with regular development updates, keeping promises and dealing with problems and issues in a professional and timely manner. throughout altogether contact with customers, staff should aim to meet their needs through professional, courteous and efficient avail. faculty forget* treat all customers with respect and courtesy* listen to what customers score to say* personalise serving to the needs and circumstances of each service userwhere practical* al delegacys do what they say they are going to do, or update the appropriate people promptly if things change, offering an explanation for the change* oppose to enquiries promptly and efficiently* consult customers about their service needsCustomer service is an organizations ability to supply their customers necessitates and needs. Excellent customer service is the ability of an organization to constantly and consistently authorise the customers expectations. Accepting this definition means expanding our thinking about customer service if were going to consistently exceed customers expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact. Improving customer service involves making a commitment to learning what our customers needs and wants are, and developing action plans that implement customer gracious processes.Talmac delay indemnity If your aircraft remains on the tarmac no later than two hours after passing the gate for a departure, or touches down after an arrival, we entrust provide food and pota ble peeing from the normal on board catering. Whilst the aircraft remains on the tarmac, health check attention will be condition if needed. Customer service plan Our staff is dedicated to ensure always a safe and pleasurable journey. Flights delays Will provide customers at the airport and onboard a delayed aircraft with timely and frequent updates regarding the delay, beginning 30 minutes after we become aware of much(prenominal) a delay. Essential customer needs during unusual delays On very rare occasions ,extraordinary events may result in lengthy onboard delays in this sideslip we will make reasonable efforts to ensure that your essential needs, such as food, water, restroom facilities, and basic medical assistance are met. Cancelling reservation policy A reservation may be cancelled online or through the comp both call centre in spite of appearance 24 hours of ticketing, for a full refund. Assistance in case of delayed flights policy Our company will take all the reaso nable measures necessary to reduce delays on carrying you and your baggage. If a flight is being cancelled, or delayed by five hours or more than, interrupt to stop at your place of stopover or destination, you can choose one of the three remedies manipulate up below1. We will carry you as soon as we can to the destination shown on your ticket, without charging you extra.2. Giving you or obtain for you an involuntary fare refund , without charging you extra.3. Giving you additional assistance , such as compensation ,refreshments and other care . Baggage delivery In the event that your checked bags do not arrive on your flight ,we will make reasonable efforts to ensure that the bag is returned to you within 24 hours. Baggage liability Liability for lost, damaged or delayed baggage is 1,131 Special rough drawing Rights(SDR) per passenger. Ticket refunds Foe all tickets and services purchased from our company with a credit card or cash, refunds will be provided within 7 business solar days of receipt of the required refund information. Accommodation of customers with special(prenominal) needs We provide passengers with disabilities and all other special needs dignified, professional and courteous service and worthy accommodation at all times ,including during lengthy tarmac delays. Flights with oversales If at departure time more customers with support reservations are present than there are seats available, gate agents will first rent for volunteers who are willing to give up their seats in exchange for compensation and a confirmed seat on a later flight. Lowest fare availability Customers calling our reservation business leader or visiting our ticket offices or counters to purchase a ticket for a specific day and time will be offered the lowest fare available through our company, exclusive of Internet precisely fares.Reasons for Customer Service PolicyDeveloping customer service policies are the life blood of any business. Although customer policie s are unique to each business ,there are still some guiding principles that all corporations should adopt. Successful customer service policies are guided by the following principle knowing what your customers want and delivering on it .Having only a vague idea of what customers want means there can be no concrete policy in place for when problems or misunderstanding arise. Knowing what customers want will also lead to correct business decisions. In order to be competitive ,all businesses must have outstanding customer service practices and policies.Customer policies and relationship standards should be part of your mission statement, neither receiving subscript or preferential treatment over employees, contractors ,or even stakeholders. Providing keen customer service is a great step in building a relationship with your clients. The greater the relationship you develop ,the more credibly it is that your client will become an evangelist for your brand and your organization. Custo mer service department need way to measure their success. Employees cant expect to provide your idea of great service if they dont know what that means. In the book Award-Winning Customer Service, Renee Evenson writes Before you can expect the people in your organization to provide outstanding customer service ,they have to know how to give outstanding customer service.Policies set service guidelines and train employees. Customers demand to be treated like their money matters .Having a policy is a pre-requisite to business. Just providing a body in a store to answer questions or having adequacy staff in a call centre to answer calls quickly will go unnoticed. A customer service policy is a way to design a standard to go beyond expectations. A customer service policy is a tool to give guidance to employees on how to chat up information from customers to improve products. Train your staff to be problem-solvers and to incorporate up-sell tactics to capitalize on the doors theyve col lapse by providing great service.