Quationair on Airtel Broadband Customer Satisfaction Essay Example for Free

Quationair on Airtel Broadband Customer Satisfaction EssayQUESTIONNAIRE BASED ON CUSTOMERSATISFACTIONNAME OF THE ORGANISATIONADDRESS / OFFICE (1) . BRANCH OFFICE / HO ..( INDIA / ABROAD)CONTACT NO. (S).. (1) (2) INFORMATION COLLECTED FROM DESIGNATION/ email ID .NO. OF INTERNET USERS ..HOURS OF USAGE PER DAY. ** ABOUT YOUR ORGANISATIONSYSTEM ADMINISTRATOR.... IT MANAGER .1. Overall, how do you feel about your experience with BHARTI as your Internet serving Provider?Excellent Very Good Good Fair Poor 2. Rate the following aspects of your internet connection from BHARTIExcellentVery GoodGoodFairPoorReliability Speed Busy signals Disconnects 3 In speaking with your support representative, how would you rate the following as friendly, as professionalism or as in interested in solving your paradox? a. FriendlyAs friendly as I expected Friendly Average Less friendly than I expected Unfriendly N/A b. ProfessionalismAs professional as I expected Professional Neither p rofessional nor unprofessional Less professional than I expected Unprofessional c. Interest in solving your problemAs interested as I expected Very interested Interested Neither interested nor uninterested Uninterested 4.When solving your problem, how would you rate the information provided? Extremely well presented and understandable Well presented and understandable qualified to solve the problem Difficult to understand Extremely difficult to understand N/A 5. Understanding of the problemVery satisfied that my problem was understood approximately satisfied that my problem was understood Unsure that my problem was understood My problem was not understood Did not oblige the ability to solve my problem 6. Was your problem solved on this call?Yes No Do not remember Other ___________________________________7. If your answer to the previous question was no, why?The problem was caused by a piece of software other than Bharti software. The problem was due to a network or serv er outage. The problem was with my system or phone lines. I got transferred to someone who could fix my problem. I got frustrated and discrete it was not worth fixing myProblem. The rep lacked the knowledge to resolve the problemsWith my Bharti software and connection correctly. Other ___________________________________8. If you needed to contact Bhartis adept support once more and were given the option to speak with this representative, would you?Yes No Undecided 9. How would you rate Bharti technical support as compared to that of other companies? Much better than other companies technical support. Better than other companies technical support. About the same quality as other companies technical support. Worse than other companies technical support. Much worse than other companies technical support. I have never contacted another company for technical support. N/A